Engineer - Customer Relationship Management
About Yash Highvoltage
Our culture is shaped by a strong sense of purpose, trust, and continuous learning. We believe in empowering individuals to grow, take ownership, and contribute meaningfully to our shared success. Through a supportive environment, clear goals, and active mentorship, we unlock potential and drive innovation together.
Experience Required
0-3 years
Key skills:
Excellent written and spoken English
Multitasking and preparedness for functioning in high pressure environment Good basic technical knowledge with eagerness to learn
CTC range – At par with Industry
Brief Job Description:
1. Main Responsibility will be to Build Relationships with key employees among customers and handle customer Inspections at factory.
2. The scope shall include but shall not be limited to preparation of monthly Inspection plan in coordination with the Sales team and factory team, coordinating with factory / planning team for readiness of material for Inspection in line with the plan, coordinating with regional Sales team for nomination of Inspector, coordination with Inspector for his visit, coordination with Admin for arranging transportation / stay as per the scope, coordination with testing team for Inspection, completion of Inspection and taking dispatch clearance after submission of required documents.
3. The role will also require thorough understanding of the basic technical parameters and coordination with Quality for review of customer approved QAP and closure of any comments on the QAP by coordinating with Quality team and regional Sales team.
4. Managing Customer visits / factory audits by customers by coordinating with factory team and regional sales team as and when required.
5. Create system to capture Clients' requirements
6. Ensure timely response to Clients' queries
7. Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
8. CRM implementation
9. Timely launch of Customer satisfaction survey
10. Timely submission of MIS
